Return & Refund Policy

At Gleora, we are committed to delivering high-quality, safe, and hygienic grooming essentials. Please read our Return & Refund Policy carefully before making a purchase.

Important Notice (Hygiene Products)

Due to the personal and hygienic nature of our products, opened or used items are not eligible for return or refund.

This policy is in place to ensure the safety and well-being of all our customers.


Eligibility for Returns & Refunds

We accept returns or refunds only under the following conditions:

  • The product received is damaged at the time of delivery
  • The product received is defective
  • The wrong product was delivered

📌 The issue must be reported within 48 hours of delivery with clear photos or videos as proof.

 

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used eyebrow razors or grooming tools
  • Products without original packaging
  • Products damaged due to misuse or improper handling
  • Change of mind or personal preference
  • Items purchased during sale or promotional offers (unless damaged on arrival)


How to Request a Return or Refund

To raise a request, please contact us with the following details:

  • Order number
  • Clear images or videos showing the issue
  • Brief description of the problem

📧 Email: support@gleora.in

Our support team will respond within 24–48 working hours.


Replacement Policy

  • In case of approved damage or defect, we may offer a replacement instead of a refund
  • Replacement is subject to product availability
  • Replacement requests are processed after verification

Refund Process

  • Refunds are initiated only after verification and approval
  • Approved refunds will be processed within 5–7 business days
  • Refunds will be credited to the original payment method
  • Shipping charges (if any) are non-refundable, unless the issue occurred due to our error

 

Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once the order is shipped, cancellation requests will not be accepted

 

Changes to This Policy

Gleora reserves the right to update or modify this policy at any time. Changes will be effective immediately upon being posted on the website.

 

Contact Us

For any questions related to returns or refunds, please contact us at:

📧 support@gleora.in